E-mail notifications are used to inform customers, administrators, and other recipients about new bookings and booking status changes. To configure them correctly, first create a sender e-mail account, configure SMTP, test the connection, and then assign the account to the plugin and booking form.<\/p>\n
Navigate to ‘Chauffeur Booking System’<\/mark> -> ‘E-mail Accounts’<\/mark> and click ‘Add New E-mail Account’<\/mark>.<\/p>\n Enter a name for the account, then configure the available tabs.<\/p>\n Open the ‘SMTP Authentication’<\/mark> tab and enable ‘SMTP Authentication’<\/mark>. SMTP is the recommended method for sending notification e-mails reliably.<\/p>\n Enter the SMTP details provided by your hosting company or e-mail service provider:<\/p>\n If you are not sure which values to use, contact your hosting provider or e-mail service provider for the correct SMTP settings.<\/p>\n Important!<\/strong><\/p>\n Keep ‘Debug’<\/mark> disabled during normal use. Enable it only temporarily when troubleshooting SMTP communication.<\/p>\n<\/div>\n Open the ‘E-Mail Testing’<\/mark> tab before using the account for booking notifications.<\/p>\n If the test message is not sent successfully, review the SMTP configuration before continuing.<\/p>\n After creating and testing the account, navigate to ‘Settings’<\/mark> -> ‘Chauffeur Booking System’<\/mark> -> ‘E-mail’<\/mark> -> ‘Main’<\/mark>.<\/p>\n Select the account in ‘Default Sender E-Mail Account’<\/mark>. This account is used for global notifications sent by the plugin, including notifications related to booking status changes and driver assignment or unassignment.<\/p>\n Navigate to ‘Chauffeur Booking System’<\/mark> -> ‘Booking Forms’<\/mark>, edit the booking form you want to configure, and open ‘Notifications’<\/mark> -> ‘E-Mail’<\/mark>.<\/p>\n Select the e-mail account that should be used to send notifications generated by this booking form.<\/p>\n Enter the e-mail addresses that should receive notifications about new bookings, for example the business owner, booking administrator, or other staff members. Multiple addresses can be entered separated by semicolons.<\/p>\n Good to Know<\/strong><\/p>\n The options that delay new booking notifications until a successful payment apply only to the plugin’s built-in online payment methods, such as Stripe and PayPal. They do not control notifications for payments processed through WooCommerce.<\/p>\n<\/div>\n Good to Know<\/strong><\/p>\n Successful-payment notifications are triggered when the booking status changes after a completed payment. Make sure the status configured in ‘Settings’<\/mark> -> ‘Chauffeur Booking System’<\/mark> -> ‘Payments’<\/mark> -> ‘Booking Status After Successful Payment’<\/mark> is different from the initial booking status configured for the booking form.<\/p>\n<\/div>\n Important!<\/strong><\/p>\n After creating an e-mail account, select it both as the default sender account in the plugin settings and as the sender account in each booking form that should use it.<\/p>\n<\/div>\n If e-mail notifications are not being sent correctly, navigate to ‘Settings’<\/mark> -> ‘Chauffeur Booking System’<\/mark> -> ‘Log manager’<\/mark> -> ‘Mail’<\/mark>.<\/p>\n The mail log contains information about messages sent by the plugin and any errors returned during the sending process. SMTP connection or authentication errors usually indicate that the SMTP username, password, host, port, or secure connection type should be checked.<\/p>\n New booking notifications can be sent when a booking is created. Depending on the booking form configuration, they can also be delayed until a successful payment is completed using one of the plugin’s supported built-in payment methods.<\/p>\n Customers may also receive notifications when the booking status changes.<\/p>\n By default, a new booking notification can be sent when the booking is created. If the successful-payment-only option is enabled, the notification is delayed until the booking status changes after a successful payment.<\/p>\n The status applied after payment can be configured in ‘Settings’<\/mark> -> ‘Chauffeur Booking System’<\/mark> -> ‘Payments’<\/mark> -> ‘Booking Status After Successful Payment’<\/mark>.<\/p>\n Check the following:<\/p>\n First, use the ‘E-Mail Testing’<\/mark> tab of the sender account to verify that the plugin can send a test message.<\/p>\n If the test fails, review the SMTP configuration and check ‘Settings’<\/mark> -> ‘Chauffeur Booking System’<\/mark> -> ‘Log manager’<\/mark> -> ‘Mail’<\/mark> for additional information.<\/p>\n Make sure SMTP authentication is enabled and that the sender account uses the correct SMTP configuration provided by your hosting company or e-mail service provider.<\/p>\n If the configuration is correct but messages are still classified as spam, contact your e-mail provider or hosting company to review the mail server and domain configuration.<\/p>\n Make sure the ‘Debug’<\/mark> option in ‘Chauffeur Booking System’<\/mark> -> ‘E-mail Accounts’<\/mark> -> ‘SMTP Authentication’<\/mark> is disabled. Debug mode should only be enabled temporarily when diagnosing SMTP communication.<\/p>\n The default booking e-mail template is located in:<\/p>\nSender<\/h3>\n
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SMTP Authentication<\/h3>\n
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E-Mail Testing<\/h3>\n
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Set the Default Sender E-mail Account<\/h2>\n
Configure E-mail Notifications for a Booking Form<\/h2>\n
Sender Account<\/h3>\n
Recipients E-Mail Addresses<\/h3>\n
Notifications to Customers<\/h3>\n
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Notifications to Defined Addresses<\/h3>\n
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Check the Mail Log<\/h2>\n
Frequently Asked Questions<\/h2>\n
When Are E-mail Notifications Sent?<\/h3>\n
How Does This Relate to Payments?<\/h3>\n
Customers Receive E-mails, but I Do Not Receive Booking Notifications<\/h3>\n
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Customers Do Not Receive E-mails<\/h3>\n
E-mails Are Going to the Spam Folder<\/h3>\n
The Booking Cannot Be Completed on the Final Step<\/h3>\n
How Can I Change the E-mail Notification Template?<\/h3>\n
\r\n{YOUR_WORDPRESS_FOLDER}\/wp-content\/plugins\/chauffeur-booking-system\/template\/email_booking.php\r\n<\/pre>\n