Using the Replace Location Option

The Replace Location option allows you to automatically replace any location entered by the customer in the booking form if that address lies within a defined geofence area. This feature is useful when Google suggests a pin in an inaccurate place — for example, on an airport runway — or when you want to redirect bookings from a specific area (e.g., a busy city district) to a preferred pickup point such as a taxi stand or company office.

How It Works

The mechanism is based on predefined geofence areas. When a customer enters a location in the booking form, the plugin checks whether that location falls inside any defined geofence. If it does, it automatically replaces it with the address specified in the ‘New location’ column. This replacement applies to both pickup and drop-off locations.

Configuration

1. Go to the ‘Geofence’ menu and click ‘Add New Geofence’.
2. Enter a name, mark the area on the map using the drawing tool, and click ‘Publish’.
3. Go to ‘Booking Forms’ and edit an existing form or create a new one.
4. Open the ‘Driving Zone’ tab and locate the ‘Replace Location’ option.
5. In the ‘Geofence’ column, select the previously created geofence area.
6. In the ‘New location’ column, enter the target address that should replace the customer’s selection.
7. To add more replacement rules, click ‘Add’ below the table.
8. Save changes.