This Privacy Policy explains how QuanticaLabs collects, uses, and protects personal data when you visit our website, purchase our products, create a Support Forum account, contact us, use our live chat, or otherwise interact with our services.
Who We Are
QuanticaLabs is operated by Lideon s.c., Armii Krajowej 7, 45-071 Opole, Poland, Tax ID: PL7543061601. Lideon s.c. is the data controller responsible for the processing of personal data described in this Privacy Policy.
Personal Data We Collect
The personal data we collect depends on how you interact with QuanticaLabs and may include:
- your name and email address,
- your Support Forum username and account information,
- purchase, license, and subscription information,
- information provided when requesting technical support,
- messages and other information submitted through our contact form or live chat,
- your website address if you choose to provide it through our contact form,
- technical and usage information such as browser, device, approximate location, pages visited, and interactions with our website,
- cookie and similar online identifiers.
We only request information that is reasonably necessary for the relevant service or interaction.
How We Use Personal Data
We may process personal data to:
- provide and manage our products and licenses,
- verify purchases and license access,
- provide technical support,
- manage Support Forum accounts,
- respond to questions and contact requests,
- manage subscriptions, renewals, and customer accounts,
- send service-related and account-related communications,
- send QuanticaLabs news, product updates, and other relevant communications,
- understand how our website and products are used,
- measure the effectiveness of our marketing,
- maintain the security and proper operation of our website and services,
- comply with applicable legal obligations.
Depending on the circumstances, processing may be based on the performance of a contract, compliance with a legal obligation, our legitimate interests in operating and improving our business and services, or your consent where consent is required by applicable law.
Purchases and Freemius
Purchases made directly through the QuanticaLabs website are processed by Freemius, our ecommerce, licensing, and Merchant of Record platform.
Freemius processes payments, billing, invoices, taxes, subscriptions, license generation, and customer account information in accordance with its applicable data processing terms and privacy practices. QuanticaLabs receives the information necessary to provide the purchased product, manage licenses, provide support, and maintain the customer relationship.
Payment card details are processed by Freemius and its payment service providers and are not stored directly by QuanticaLabs.
QuanticaLabs Support Forum
When you create an account on the QuanticaLabs Support Forum, we process information such as your username, email address, purchase verification information, and any information you provide in support requests. We use this information to verify access to technical support, maintain your account, respond to support requests, and keep a history of support interactions where necessary.
Contact Form and Live Chat
When you contact us through our website, we process the information you provide in order to respond to your request. Our contact form requires your name, email address, and message. You may also provide your website address voluntarily.
Live chat on our website is provided using tawk.to. Information you submit through the chat may be processed by tawk.to on our behalf in order to provide the live chat service.
Newsletter and Marketing Communications
We may use your email address to send QuanticaLabs news, product updates, and other information relevant to our products and services. Marketing emails include an unsubscribe link that allows you to stop receiving these communications at any time. You may also contact us if you no longer wish to receive marketing communications from QuanticaLabs.
Analytics, Advertising and Cookies
We use cookies and similar technologies to operate our website, understand how visitors use it, and measure the effectiveness of our marketing.
Our website may use services including:
- Google Analytics for website traffic and usage analysis,
- Meta Pixel for advertising measurement and marketing analysis,
- tawk.to for live chat functionality.
These services may process information such as device and browser information, online identifiers, approximate location, website activity, and interactions with our website. Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes. You can control or delete cookies using your browser settings.
Who We Share Personal Data With
We do not sell personal data.
We may share personal data with service providers where necessary to operate our website and services, including providers of:
- payment, ecommerce, billing, and licensing services,
- live chat and customer communication services,
- analytics and advertising services,
- email and communication infrastructure,
- website and IT infrastructure.
We may also disclose personal data where required by law, legal process, or a competent authority.
International Data Transfers
Some of the service providers we use operate or process data outside the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards required by applicable data protection law, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
- purchase and billing records may be retained as required for accounting, tax, fraud prevention, and legal purposes,
- Support Forum account and support information may be retained while your account or customer relationship remains active and for a reasonable period afterward,
- contact messages may be retained for as long as necessary to handle your request and related follow-up,
- marketing contact information may be retained until you unsubscribe, object to the processing, or the information is no longer required,
- analytics data is retained according to the settings of the relevant analytics service.
Your Rights
Depending on applicable data protection law, you may have the right to:
- request access to your personal data,
- request correction of inaccurate or incomplete data,
- request deletion of your personal data,
- request restriction of processing,
- object to certain processing, including direct marketing,
- request portability of your data where applicable,
- withdraw consent where processing is based on consent.
Withdrawing consent does not affect processing carried out before the withdrawal. You may also lodge a complaint with the competent data protection authority.
Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage can guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites and services. Their privacy practices are governed by their own privacy policies, and QuanticaLabs is not responsible for how those third parties process personal data independently of us.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, or legal requirements change. The current version will always be published on this page.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please use our contact form.